Privacy Policy

Introduction

UBET.io is operated by BetU Curaçao B.V., a company incorporated under the laws of Curaçao with Company Number 158488 and holding a valid Certificate of Operation.

BetU Curaçao B.V. (the “Company”, “we”, “our” or “us”) takes protecting your privacy very seriously. We implement suitable technical, administrative and security controls in our efforts to protect your personal information at all times.

This Privacy Policy explains how we collect, use, store and protect your personal information when you access or use the UBET.io website, products and services.

By using our services, you acknowledge and accept the terms of this Privacy Policy.

Personal Information We Collect

The types of personal information we may collect include:

Name
Email address
Username and account details
Personally submitted preferences
Date of birth
Country of residence or citizenship
Physical address
Government-issued identification documents
Location data
Device information
IP address
Transaction and gameplay activity
Customer support communications

We may collect this information when:

registering an account
completing identity verification processes
making deposits or withdrawals
using our services
contacting customer support
interacting with promotional or marketing communications

Social Login Services

We may allow users to register and sign in using third-party authentication providers including Google, Telegram and X (formerly Twitter).

When you choose to sign in using a social login provider, we may receive certain profile information associated with your account depending on the permissions granted by you and the provider, including:

name
email address
profile image
unique account identifier

This information is used solely for:

authentication and account access
account creation and management
fraud prevention and security
customer support
compliance and regulatory obligations

We do not sell Google user data or social login data to third parties.

We do not use Google user data for:

targeted advertising
retargeting
data brokerage
credit-worthiness assessment
lending purposes
training artificial intelligence or machine learning models

Collection Purposes

Your personal information is collected only by lawful and fair means and may be used for the following purposes:

Know Your Customer (KYC) identity verification
providing and operating our services
maintaining account security and fraud prevention
processing deposits, withdrawals and transactions
customer support and account management
improving and developing our products and services
satisfying legal, regulatory and compliance obligations
internal reporting, analytics and statistical purposes

Where permitted by applicable law, we may contact you from time to time regarding:

product updates
promotions
events
new features
offers and marketing communications

You may opt out of promotional communications at any time by contacting [email protected] or using available unsubscribe functionality.

Disclosing Personal Information to Third Parties

We may share personal information with trusted third-party service providers that assist us in operating our business and services, including providers of:

authentication and account management services
cloud hosting and infrastructure
analytics and monitoring services
identity verification and KYC services
payment processing services
customer support services
fraud prevention and security services

We may also disclose personal information:

where required by law or legal process
to regulators, law enforcement or governmental authorities
to protect the rights, property or safety of the Company, users or others

We do not sell personal information to third parties.

Protection of Your Personal Information

The Company employs physical, electronic and managerial procedures to safeguard the security of the data you provide to us.

SSL encryption is used on our website for sensitive data transmissions. Access to personal information is restricted to authorized personnel and service providers who require access for legitimate business purposes.

While we take reasonable measures to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

provide our services
comply with legal and regulatory obligations
resolve disputes
enforce our agreements
maintain security and fraud prevention measures

Retention periods may vary depending on applicable legal, regulatory, anti-money laundering and gaming compliance requirements.

Access to Your Personal Information

You have the right to request access to personal information we hold about you.

Where applicable and permitted by law, you may also request:

correction of inaccurate information
deletion of personal information
restriction of processing
withdrawal of consent for certain processing activities

You may access and update certain account information through your account settings or by contacting customer support.

The Company reserves the right to request verification of identity before processing privacy-related requests.

Cookies

Cookies are small data files stored on your device when you visit our website.

We may use cookies and similar technologies for purposes including:

authentication and login sessions
security and fraud prevention
remembering user preferences
website functionality
analytics and performance measurement

Certain cookies may only be used where the user has provided consent, where required by applicable law.

Users may manage cookie preferences through browser settings or available cookie management tools on our website.

Privacy Commitment

To help ensure your personal information remains confidential, privacy and security guidelines are communicated to employees and relevant service providers.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites and encourage users to review their privacy policies independently.

We may update this Privacy Policy from time to time. Where appropriate, users will be notified of material changes.

The latest version of this Privacy Policy will always be available on our website.

Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at: [email protected]